No Worries

ISO 9001

ISO 9001 is an international quality standard developed by the International Organization for Standardization (ISO), a worldwide federation of national standards bodies representing some 130 countries.

The benefits of ISO 9001 certification to Palmer Holland, Inc. customers include a motivated staff, improved product and service quality and improved management and operational processes that result in less waste, increased productivity, efficiency and cost saving.

Dependably Independent

Palmer Holland is required to conduct our own annual internal audits, plus pass an annual third-party surveillance audit and a triennial Registration Audit.

ISO 9001 can be applied to any type and size of organization and provides a structured, but flexible, framework for a customer-focused business management system that drives business performance improvement. It is based on the following eight Quality Management Principles:

  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationships
Palmer Holland is ISO 9001 Certified

ISO Certification PDF


Guiding Principles

NACD Verified

As a member of the National Association of Chemical Distributors, Palmer Holland and our senior management is committed to continuous improvement in the chemical distribution industry's responsible management and handling of chemicals. We pledge to operate our business in an ethically responsible manner according to the following Guiding Principles and to review them in compliance with Responsible Distribution on, at least, an annual basis.

  1. To recognize and respond to community concerns about chemicals, their handling, use, storage, transportation, and disposal. 
  2. To make health, safety, security, and environmental considerations a priority in our planning for all existing and new operations, products, processes, and facilities. 
  3. To inform emergency response officials, employees, customers, and the public of manufacturer’s information on chemical-related health and environmental hazards, and the manufacturer’s recommendations on protective and remedial measures.  
  4. To work with customers, in accordance with manufacturer’s recommendations, on product stewardship including handling, use, storage, transportation, and disposal of chemicals.  
  5. To protect the health, safety, and security of the public, our employees, the environment, and our plants and facilities. 
  6. To cooperate with individuals, government and other interested entities in resolving problems created by handling and disposal of hazardous chemicals. 
  7. To participate with individuals, government and other interested entities in creating responsible laws, regulations, and practices to help safeguard the community, workplace, and environment. 
  8. To adhere to applicable local, state and national laws, rules, and regulations in respect to our handling, use, storage, transportation, and disposal of chemicals.
  9. To promote the principles and practices of Responsible Distribution by sharing experiences and offering assistance to those who handle, use, store, transport, or dispose of chemicals.

NACD Certification PDF