Got what it takes to work at Palmer Holland?

Palmer Holland is looking for a Customer Care Representative. 


Essential tasks of the position include:

  • Interact with customers on a daily basis via phone, email, fax and in person
  • Communicate with customers, warehouses and freight carriers with regard to expediting sales orders, carrier transit times, warehouse cut off times, customer complaints, concerns and/or requests for problem resolution and requests for product information
  • Work closely with other PH departments (i.e Supply Chain/Accounting/Sales teams) to ensure timely order fulfillment, appropriate payment/collections procedures, and complete customer satisfaction
  • Assure customer orders are processed and completed in a manner that exceeds customer expectation 



  • A minimum of five years related work experience in customer service
    • A four-year degree from an accredited university (preferred)
  • Experience in distribution OR the chemical industry
  • Excellent verbal and written communication skills
  • Excellent data entry and typing skills
  • Intermediate to Expert level MS Office skills and general comfort with technology
    • Familiarity with Sage CRM and Sage ERP X3 (preferred)


If you think you are a fit for this position and want to work with the great people at Palmer Holland, please submit your resume through the Palmer Holland website at

Ali Hite named society liaison for the Cleveland Coatings Society.

Palmer Holland is excited to announce that Ali Hite, Central Region Account Manager, has been elected to the board of the Cleveland Coatings Society (CCS) as the society liaison.  

As the society liaison, Hite will get valuable exposure to the society’s efforts. She is excited to provide innovative ideas and support to many areas of the organization, while learning from the veterans who have been involved in the industry and CCS roles extensively.  “I look forward to helping the society grow its presence locally and bringing value through creativity, marketing and networking, while also staying at the forefront of the industry changes,” said Hite.

Palmer Holland entered into a partnership with the Schey Sales Center at Ohio University six years ago. Since that time, Palmer Holland has hired seven graduates for its sales certificate program. “It is important that a company such as ours, which has been in business for 90 years as an independently owned chemical distribution company, continually adapts to our marketplace. This includes staying relevant with our sales team,” said Mark Riemann, Vice President of Sales at Palmer Holland.

The CCS has seen an increase in attendance and participation over the past few years. “As I continue to immerse myself in the local coatings industry, I decided getting more involved with the local industry efforts could facilitate deeper connections within the industry network to build stronger relationships,” said Hite.

“Not only are we are developing first class account managers through a multi-year training program, but we are also cultivating young industry leaders. These young executives are all about ‘giving back’ and contributing to our industry. Ali has shown great ability to immerse herself within the industry and effectively support the Cleveland Coatings Society,” said Riemann.

Hite was elected to the position for a three-year term beginning in the summer of 2015. Some of the duties of the society liaison include representing the CCS at local and national meetings and supporting the initiatives of the annual goals set forth by the board members of the CCS.

About Palmer Holland

Established as Palmer Supplies Company in 1925, today Palmer Holland is a leading specialty chemical distributor that represents many of the most recognized manufacturers from around the world. Palmer Holland’s customers and supplier partners are rooted in the areas of CASE (coatings, adhesives, sealants, elastomers) and lubricant industrial sectors.

Click here for more information about Palmer Holland.

3M provides effective alternative to C8 fluorosurfactants facing EPA restriction.



The Environmental Protection Agency is taking steps that will lead to the restriction and possible phase-out of long-chain perfluoroalkyl carboxylate (LCPFAC) substances by Dec. 31, 2015.

However, manufacturers won’t be left without an effective industrial surfactant for wetting and leveling because 3M anticipated the EPA action years ago. “We voluntarily phased out C8 fluorosurfactants in May 2000,” says Judith Dow-Grant, Marketing Operations Manager for 3M Advanced Materials Division. “We developed a family of C4 products with a better environmental profile.”

Actions to come
At the very least, the EPA-proposed action will make it very difficult to continue to use C8 fluorosurfactants in the manufacturing process. Users would have to notify the EPA at least 90 days prior to manufacturing, processing or importing the chemical to give the agency time to determine whether the new use presents unreasonable risks to human health or the environment.

Most industry observers feel that the EPA will ultimately go steps farther and fully restrict all use of LCPFACs as of the end of 2015. But because of the foresight of 3M, affected manufacturers won’t have to scramble to find replacement products.

A seamless transition
The 3M C4-based fluorosurfactants aren’t affected by the proposed changes.

The changeover must be initiated as soon as possible, and 3M will make the process as easy and convenient as possible, says Dow-Grant. “With the changes that are coming by the end of the year, the timing is critical to request samples and begin to test and qualify customer products without supply interruption,” she says. “We can lead you through the process and make the transition smooth and easy.”

In addition to providing an effective alternative to C8 long-chain technology, the 3M product family stands up against not-in-kind surfactants. “Although the not-in-kind products sometimes cost less, the cost-in-use of the 3M surfactants is often lower because so much less of the product is required to deliver desired performance,” says Dow-Grant.

The 3M Fluorosurfactant product line is designed for use in solvent-borne and waterborne industrial paints and coatings, including low-VOC formulations. Other 3M advantages are the company’s 15 years’ experience with making C4 replacement products, its fluorosurfactant industry leadership, its global reach, its technical service and the product support it offers.

For more information on 3M fluorosurfactants, visit

Palmer Holland represents the 3M line of fluorosurfactants, available in the Northeast, Central, Midwest and Southeast regions of the country. For samples or to find out more about the 3M fluorosurfactants and how to make your changeover seamless without interrupting your supply, contact John Outcalt, Business Manager for Palmer Holland, at 3M is a trademark of 3M Company.



Evonik Expands Distribution into Western New York



PARSIPPANY, NJ – Evonik Corporation’s Resource Efficiency Business Unit has announced a new agreement with Palmer Holland Inc. to broaden the distribution of its silica products into Western New York State. The agreement includes ACEMATT® Matting Agents, SIPERNAT® and SIDENT® Precipitated Silica, AEROSIL® Fumed Silica, AEROXIDE® Mixed Metal Oxides, and AERODISP® Dispersions.

Evonik’s silica products are used in diverse applications including paints & coatings, adhesives & sealants, inks and silicones.

For additional information about Evonik in North America, please visit our website:


Company information

Evonik, the creative industrial group from Germany, is one of the world leaders in specialty chemicals. Profitable growth and a sustained increase in the value of the company form the heart of Evonik’s corporate strategy. Its activities focus on the key megatrends health, nutrition, resource efficiency and globalization. Evonik benefits specifically from its innovative prowess and integrated technology platforms.