ISO 9001 is an international quality standard developed by the International Organization for Standardization (ISO), a worldwide federation of national standards bodies representing some 130 countries.
The benefits of ISO 9001 certification to Palmer Holland, Inc. customers include a motivated staff, improved product and service quality and improved management and operational processes that result in less waste, increased productivity, efficiency and cost saving.
Palmer Holland is required to conduct our own annual internal audits, plus pass an annual third-party surveillance audit and a triennial Registration Audit.
ISO 9001 can be applied to any type and size of organization and provides a structured, but flexible, framework for a customer-focused business management system that drives business performance improvement. It is based on the following eight Quality Management Principles:
- Customer focus
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
Palmer Holland is a member of the National Association of Chemical Distributors; as such we are committed to continuous improvement in the chemical distribution industry's responsible management of chemicals. We pledge to manage our business according to these principles.
- To recognize and respond to community concerns about chemicals, their handling, and transportation.
- To make health, safety, security, and environmental considerations a priority in our planning for all existing and new operations, products, processes, and facilities.
- To inform emergency response officials, employees, customers, and the public of manufacturer's information on chemical-related health or environmental hazards, and the manufacturer's recommendations on protective measures.
- To work with customers, in accordance with manufacturer's recommendations, on product stewardship including handling, use, transportation, and disposal of chemical products.
- To operate our plants and facilities in a manner that protects the health and safety of our employees, the public and the environment.
- To cooperate in resolving problems created by past handling and disposal of hazardous chemicals.
- To participate with government and others in creating responsible laws, regulations, and practices to help safeguard the community, workplace, and environment.
- To promote the principles and practices of Responsible Distribution ProcessSM by sharing experiences and offering assistance to others who produce, handle, use, transport, or dispose of chemicals.