Our Charter
Palmer Holland is a specialty chemical distributor dedicated to helping businesses succeed in both the CASE and metalworking industrial sectors. Our technical knowledge and comprehensive product portfolio will help your company gain a competitive advantage in today's dynamic marketplace.
Our History
Established as Palmer Supplies Company in 1925 by Fred Palmer, Sr., we began as a manufacturers' representative serving the specialty chemical needs of the graphic arts industry in Ohio. More than 85 years later, Palmer Holland has grown into a full-service, super-regional specialty chemical distributor with a footprint that extends from the eastern seaboard to the Mississippi River corridor and from the Canadian border to the markets of Memphis, TN and St. Louis, MO.
Our Sales Force
With experience at prominent companies in the industries that we serve, our sales team is one of the most technically astute and business-savvy groups in chemical distribution. With an average of 20+ years in the chemical industry, our team of 25 sales professionals and three sales development specialists is ready to address the needs of customers across the northern United States.
Our Organization
At Palmer Holland, we have a strong office support team to manage the day-to-day details so that account managers can devote their time to assisting our customers. Our centralized warehousing also helps keep your shipping costs down, with next-day delivery available across our entire service footprint. And we support a formal quality initiative for continuous improvement that builds on our ISO certification and encompasses all functional areas of our business.
Why Palmer Holland
Choose Palmer Holland as the partner for your specialty chemical needs and you'll benefit from an organization that is committed to consistently exceeding the expectations of our customers, principals and partners. The depth of our product line combined with the synergies between chemistries allows us to provide complete solutions for the most challenging technical issues that our industries face today.
ISO Certification
ISO 9001 is an international quality standard developed by the International Organization for Standardization (ISO), a worldwide federation of national standards bodies representing some 130 countries.
ISO 9001 can be applied to any type and size of organization and provides a structured, but flexible, framework for a customer-focused business management system that drives business performance improvement. It is based on the following eight Quality Management Principles:
- Customer focus
- Leadership
- Involvement of people
- Process approach
- System approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationships
The benefits of ISO 9001 certification to Palmer Holland, Inc. customers include a motivated staff, improved product and service quality, and improved management and operational processes that result in less waste, increased productivity, efficiency and cost savings.
Palmer Holland is required to conduct our own annual internal audits, plus pass an annual third-party surveillance audit and a triennial registration audit.